Need some help? Have a question? You’ll find some of our most commonly asked questions below. We update them as needed so be sure to check here first if something comes up. Don’t see what you need? Send an email to store@splitrockoutfitters.com and we’ll get back to you as soon as possible.

Frequently Asked Questions

I have a problem, what should I do?

Please give us a chance to fix it before you leave negative comments or feedback about us, or give us a poor review or rating. We really do want to help make things right whenever there is a problem. We’ll do our best to get it sorted out so please email us at support@splitrockoutfitters.com and let us know what’s wrong so that we can correct it.

How long will it take for me to receive my merchandise?

On average, merchandise is produced and shipped from our production facility within 2-3 business days after purchase. Standard shipping/transit times apply (1-7 days for domestic and 4-15 days for international).

How is shipping determined and what does it cost?

We charge $3.99 for the first item+ $1.50 per each additional product added to that order shipped domestic and $7.50 for the first item + $5.95 per each additional product to the rest of the world.

Are there customs duties & taxes for international orders and who pays them?

International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.

Is there an extra charge for plus sizes?

Yes, larger sizes require more fabric which in turn makes the price higher. In general, the upcharges are one of the following: For items with 6XL sizing, 2XL/3XL is $2 more, 4 XL $4 more and 5XL/6XL is $5 more For items with 5XL sizing – 2XL is $2 more, 3XL $3 more, 4XL $4 more, 5XL $5 more For items with 4XL sizing – 2XL is $2 more, 3XL $3 more, 4XL $4 more

What is your replacement/return policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Be sure to check the sizing chart associated with each item to ensure that you are ordering the correct size.

We will not accept returns without prior approval. If there is an issue with any of your items, email us first at support@splitrockoutfitters.com. Please include your order #, a picture of the item, and a brief description of the problem. We will then provide you with instructions to complete your return.

What if I picked the wrong size or color, can I change it?

Our production facility is automated for processing orders as fast as possible so that customers get their orders as soon as possible. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production. 

If you need to make a change, please email store@splitrockoutfitters.com as soon as possible after placing your order. Once the order has been placed into fulfillment changes can no longer be made.

Is this site secure?

Yes! Every page on our site, whether it contains personal or financial information or not, is transmitted using 256-bit SSL encryption. Our SSL certificates are RSA-signed using 2048-bit RSA keys and are renewed every 90 days (or less). As an additional safeguard, personal financial data such as credit card numbers and bank transaction information is handled only by our payment provider. No PCI data is ever stored on our servers and it is never visible to our employees.

We take security seriously and operate at or above industry standards for securing your information.

Which payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express, Diners Club, JCB, Apple Pay, and Google Wallet payments.

Please note that Apple Pay and Google Wallet are only available on iOS or Android and in selected mobile browsers.