PO BOX 244
ACWORTH, GA 30101

We’re available Monday – Friday 
10 a.m. – 7:00 p.m. EST

Frequently Asked Questions

Please check these FAQs before sending us a message.

How long will it take for me to receive my merchandise?

On average, merchandise is produced and shipped from our production facility within 2-3 business days after purchase. Standard shipping/transit times apply (1-7 days for domestic and 4-15 days for international).

What is your replacement/return policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Be sure to check the sizing chart associated with each item to ensure that you are ordering the correct size.

We will not accept returns without prior approval. If there is an issue with any of your items, email us first at support@splitrockoutfitters.com. Please include a picture of the item and a brief description of the problem. We will then provide you with instructions to complete your return.

What if I picked the wrong size or color, can I change it?

Our production facility is automated for processing orders as fast as possible so that customers get their orders as soon as possible. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production. 

If you need to make a change, please email store@splitrockoutfitters.com as soon as possible after placing your order. Once the order has been placed into fulfillment changes can no longer be made.

Which payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express, Diners Club, JCB, Apple Pay, and Google Wallet payments.

Please note that Apple Pay and Google Wallet are only available on iOS or Android and in selected mobile browsers.

 

Find answers to more questions on our
Frequently Asked Questions Page

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